At Jena Dyco we speak to customers all the time with technical enquiries about restoration jobs they are doing. These are Jena Dyco existing customers who have completed the IICRC Water Damage Restoration Course with Jena Dyco.
A lot of the calls we get on water damage technical enquiries tend be around a restoration company attending a job that another company has already attended. They have been sent there by the insurance assessor to accertain whether or not the job has been completed appropriately and whether any extra work needs to be completed.
There are many situations of this nature and usually they are very straight down the line – yes – the company completed the job to the IICRC S500 standards, or no – best practice was not used to complete the job.
I always get really concerned when we get calls about category 3 water damages that are not being treated correctly. Ultimately the categories of water all come down to risk of infection. If there is a risk that there are contaminents in the water that has come into the property then it must be treated accordingly. It is quite amazing how many people do not deal with category 3 water damage claims correctly and simply extract the water and leave the contaminated carpet and/or underlay in place.
How comfortable do you feel giving an insurance company the bad news that the previous company had not restored the job correctly? As a professional in the restoration industry who has been trained to complete water damage work, unfotunately this is part of the role. For you, it is very important to build up trusting relationships with insurance assessors – they are the ones who will feed you the work. At the same time, it is also important to have a good relationship with other companies in the area. This is where you may need to be a bit diplomatic.
I have heard of 3 jobs in the last couple of weeks which have really stood out to me, all jobs where a restoration company has come in and restored category 3 effected carpet.
In one case this occured at a school – water from outside come into the school building. In another case there was a sewage overflow in a pharmacy. The 3rd case was a toilet overflow in a house.
Do you have any interesting stories to share? I know this is a common problem that restorers come across day in and day out.